Dolmen Desktop Refund Policy

Effective date: 30 October 2026

1. Try before you buy

Dolmen Desktop includes a free 60-day trial, so you can check that it works for you before you pay.

2. Refund window

If you ask within 14 days of your purchase date, you get a full refund. You do not need to give a reason.

This policy does not take away any right to cancel or get a refund that you have under the consumer law of the country you live in.

3. How to ask for a refund

Paddle, our reseller and merchant of record, processes every refund. To ask for one:

go to paddle.net and select "Request refund", or use the support link in the receipt Paddle emailed you; or
contact us at support@dolmendesktop.com with your order number, and we will issue the refund through Paddle.

Paddle's own refund policy is at paddle.com/legal/refund-policy. Paddle returns the money to the payment method you used.

4. What happens to your licence

When your purchase is refunded, your licence ends. It is no longer a valid licence under our Terms of Service, and you must stop using it and delete the licence file. We will not resend or reissue a refunded licence.

5. Renewals

A renewal purchase is a separate licence with its own purchase date, and this policy applies to it separately.

6. Contact

Edward Turk, a sole proprietor in California, United States
1549 Treat Ave, San Francisco, CA 94110, United States
support@dolmendesktop.com